April 15, 2014 Leave a comment
Service Design may, to an outside eye, seem an unlikely area in which to use games and play. However, the fields of Service Innovation, Service Design, Participatory Design and Co-Design have a strong tradition of using games and playful activities to improve existing services and innovate new ones. Games are used with the staff, management, customers and other stakeholders of service providers. Yet these games have so far been developed, deployed and analyzed in relative isolation from the research conducted within game studies and the study of simulation/games. The aim of this symposium (special issue) is to fill this academic void by bringing together, consolidating and promoting contributions from service design games and placing them into dialogue with work in the sibling fields. Thus, the study of service design games will also contribute to simulation and game studies and design worldwide, and will in turn assist service designers in making their games even more efficient and interesting than they are now.