Dates: 5–6 December 2012
Location: Copenhagen Business School (CBS), Solbjerg Plads 3, DK-2000 Frederiksberg, Denmark
Deadline for submissions: 1 August 2012.
Theme, Scope and Focus: The HUMAN WORK INTERACTION DESIGN 2012 (HWID 2012) working conference analyzes the combination of empirical Work Analysis and Human computer interaction (HCI).
Human work analysis involves user goals, user requirements, tasks and procedures, human factors, cognitive and physical processes, contexts (organizational, social, cultural). In particular in the HCI and human factors tradition, work is analyzed as end-user tasks
performed within a work domain. The focus is on the user’s experience of tasks (procedures) and the artefact environment (constraints in the work domain). Hierarchical Task Analysis (Annett & Duncan, 1967) and Work Domain Analysis (Salmon, Jenkins, Stanton, & Walker, 2010) are among the methods that can be used to analyse the goal-directed tasks, and map the work environmental constraints and opportunities for behavior. In addition, there is a strong tradition in HCI for studying work with ethnographic methods (Button & Sharrock, 2009) and from socio-technical perspectives (e.g., Nocera, Dunckley, & Sharp, 2007). These approaches focus on work as end-user actions performed together with other people in a field setting, that is, the user’s experience of using systems are social and organizational experiences. User experience, usability and interaction design are influenced by these approaches and techniques for analyzing and interpreting the human work, which eventually manifests in the design of technological products, systems and applications.
The working conference will present current research of human work interaction design and industrial experiences in a wide spectrum of domains such as medical, safety critical systems, e-government, enterprise IT solutions, learning systems, information systems for rural populations, etc. The relevant domains not mentioned here could also be considered.
The purpose of the working conference is to enable practitioners and researchers to analyze the relation between empirical work analysis and HCI/user experience. After the conference, a limited number of selected papers will be published in an IFIP Springer book. We expect the participants will be people from industry and academia with an interest on empirical work analysis, HCI, interaction design and usability and user experience in work situations and at the workplace. The working conference will be conducted in a good social atmosphere that invites to openness and provides time to reflection and discussion about each of the accepted papers and cases.
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