Re-public: Innovative Service Design for All

Call for journal papers: Innovative Service Design for All (Part Two)
Deadline for submissions: Saturday 12 December 2009
Re-public is an online journal published in Greece, in two languages (Greek-English).
Last July, Re-public published a Special Issue on “Innovative Service Design for All“.
Re-public invites contributions for a second special issue dedicated to “Innovative Service Design for All”.

Service design lies in the centre of attention in contemporary, increasingly service-oriented knowledge economies. In such contexts, user experience is paramount, including both the interfaces and interactions that customers use to contact the service provider, as well as the back-office activities performed by the service provider. Given the complexity of services in modern, multicultural, networked societies and the criticality of their environmental impact, service design becomes a major issue for the years to come.Submissions may deal with the theme from various disciplinary perspectives and may be about (but not restricted to) the following:

  • Discussing the role of service design reform for the preservation of natural resources.
  • Service design and organizational change.
  • Exploring public services and the role of civil servants and citizens as co-producers.
  • Service design in the context of education.
  • Service design in the context of the health sector.
  • Service design for marginalized or underserved communities.

We are particularly interested in realized applications and successful examples of service design.  Submissions formats may include texts, visual essays, or videos.  Texts (either autonomous or accompanying visual material) may be up to 2000 words.

Please submit contributions in any electronic format to issue editor Artemis Yagou, artemis@yagou.gr.

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About Fil Salustri
I'm a design methodologist and Professor of Mechanical Engineering at Ryerson University, Toronto, Canada. Adjectives that describe me include: secular humanist, meritocrat, and long-winded. Some people call me a positivist too, as if that were a bad thing. Go figure. My real home page is http://deseng.ryerson.ca/~fil.

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